Support

We're here to help

Questions about setup, billing, or your account — reach us directly.

Contact

Pick the quickest way to get unstuck

We typically respond within one business day.

Step-by-step guides for setup, printers, QR ordering and updates.

Get the Windows or Android app and follow the install steps.

FAQ

Every new Dinezo account gets a 21-day free trial with full access — unlimited menu items, unlimited active orders, and unlimited checkouts. No credit card is required to start.
Your account moves to the free plan automatically. Menu items and active orders stay unlimited, but you're limited to 50 completed checkouts per calendar month. Upgrading to Premium (from ₹349/month, or ₹2,999/year) removes the checkout cap entirely.
Dinezo supports thermal printers over USB, serial, Bluetooth, and LAN, as well as printers connected through the Windows print spooler. It also generates PDF invoices for printers that don't fit those categories.
Yes — you can back up and restore your data to your own Google Drive at any time, encrypted with a passphrase that only you set. Dinezo never has access to that key.
Billing and order management work locally on the device, so a temporary internet outage won't stop your counter from running.

Guides

Set up your restaurant profile, menu, tables, and printer for the first time.

Step-by-step installation and printer configuration for the Windows desktop app.

Connect a receipt printer to Dinezo on Windows or Android — Windows spooler, USB/serial, network, or Bluetooth.

Let customers scan a table's QR code and order from their own phone — on your restaurant's WiFi or from any network.

Still need a hand?

Email us with what you're seeing and we'll get back to you, typically within one business day.